Best Price guarentee
Underwater World is an Authorized Dealer for all products that are listed and sold online. Products will be listed an sold at the manufacturers lowest allowable selling price (MAP). If, within 30 days of your purchase you find the same product being advertised for less by any Authorized Dealer, simply show us the ad and we will refund you the difference.
Diving requires you to have the proper fitting and the proper working equipment, and at Underwater World we want to make sure that happens!
Buyer Beware: some retailers have a "can't get wet policy" for their returns. This means that if you take a mask in the water and it is uncomfortable, you can't return it for a 100% refund. UNDERWATER WORLD DOES NOT HAVE THIS POLICY
Within 30 days; of your purchase, you are unhappy or uncomfortable with your product, simply contact us for a return and 100% refund. We understand the product may be lightly used, but please send us the original packaging with the return. Unless the wrong product was shipped by Underwater World or there is a defect of the product, we are unable to refund the original and returned shipping cost.
Underwater World offers a few different types of shippings. All product descriptions will have sections that clearly defines what you can expect for shipping times and guidelines. Because we are a retailer for over 400 manufactures, there are some items that we do not regularly stock and these may be ordered as a "Special Ordered Product". There are also occasions that we have a product that we stock but a specific size, color, or option may not currently be available. In this case, the buyer will still have the option to "Special Order" that product.
When researching a product on the Underwater World website, please look at the product description for "SHIPPING INFORMATION". This header, with the following options will give the you information on estimated shipping times as well as if the product has free shipping associated with it.
• "Special Order Merchandise": This indicates that the merchandise is not regularly stocked and will be ordered by Underwater World from the manufacturer. Please allow 14-21 days to receive this product.
• "Ready to Ship": This indicates that the merchandise you ordered is a regularly stocked item. Please see the "Ready to Ship Information" below.
• "Standard Shipping": This indicates a product that does not have free shipping associated with it. The cost of shipping will be automatically calculated at checkout.
• "Free Shipping": Many products, including all life-support products are offered at FREE Shipping.
Ready to ship info
Underwater World understands that receiving your order in a timely manner is important and we strive to fulfill orders as quickly as we can. This is a delicate balance between quick shipping and credit card fraud prevention. In a 90 day period in 2017, Underwater World Online successfully blocked $48,500 of fraudulent orders.
With this in mind, we have developed an internal program to help get our divers the equipment they want quickly, while protecting Underwater World and Credit Card users everywhere from fraud.
Customers will fall into 2 categories while a product is being prepped for shipping;
• New Customer
• Previous Customer
If you are a previous customer of Underwater World, shipping takes place very quickly, in most cases within 24 hours. If you are a new customer, we usually allow 48 hours for our online fraud protection measures to complete their checks. Once those checks are completed, your product will be shipped out right away.
We apologize for any delay that this may cause, but unfortunately, it is the best way to offer protections for everyone involved and we thank you for your understanding.