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RETURN POLICY

Return & Exchanges: Customers may return unused products 30 days from the date of invoice for full refund. Customers have an additional 30 days to return unused products for exchange or store credit. Original shipping charges are not refunded. 

Defective & Incorrect: If a product is received defective or incorrect, please contact us immediately and we will do whatever possible to resolve the issue.

Return item as used: Did you already use the product but still want to return it? We allow many qualifying items to be returned even if used, up to 30 days of date of invoice for full credit. Items must be in as-new-condition and returned with all parts, packaging and manufacturer provided materials. 

Terms and Conditions: 
• Original manufacturers packaging is required for full refund. A 10% restocking fee will be applied to any return without this.
• Unless defective or incorrect products were received, customer is responsible for return shipping. 
• Books, CDs, DVDs or any multimedia cannot be returned after opening. 

HOW TO RETURN
  1. Complete the RETURN AUTHORIZATION FORM. All Returns must have a return authorization form completed PRIOR to returning the product. Without this form, your return may be discarded. 
  2. Ensure that your name and address are documented inside the return packaging for ease of tracking. 
  3. If you have any question or concerns please contact us at (215) 672-4180 or sales@diveunderwaterworld.com

SHIPPING POLICIES

Order Verification
All orders are subject to our order verification policy, failure to provide the correct information may cause a considerable delay in the processing and shipping of your order. Orders being shipped to different billing addresses, with missing billing data or marked "high risk" by our processing software may require additional information from the buyer prior to being shipped. 

Out of Stock Items
In rare instances an item marked In Stock, and is out of stock , our sales team will contact you and if agreed, the item will be shipped as soon as we receive them. 

Special Order Items 
Items that are not usually stocked may still be ordered. Contact us to complete the process. In the case of custom products, special orders sales are final and non-refundable. If the product is not custom, it may be returned IAW our normal Return Policies. 



 

PRIVACY POLICY

If you shop at diveunderwaterworld.com and place your orders exclusively through our website, any personal information that you may share with us is kept private and NEVER shared with 3rd parties unless requested to do so by you, to the manufacturer, for warranty and repair service. 

What Information do we collect?

We collect two types of information about our visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. 

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, request a Catalog or email newsletter, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, diveunderwaterworld.com can fill your orders and better provide you with personalized services.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

How do we use the information that we collect?
Our primary goal in collecting personal information is to provide customers with a superior online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.We use cookies in the operation of our site; read more below.


Can you delete your data? 
Underwater World will, at the request of our customers, delete their customer record fields. Do to the risks associated with diving, we will not be able to delete your name or purchase history from our database. Our database is also backed up and the deletion of certain fields does not guarantee the full removal of your PII. 


Marketing
Underwater World uses collected data for marketing. Customers may receive emails in regards to classes, travel, or products. Customers may opt out of "Robly" generated emails simply by clicking "unsubscribe" at the bottom of the email. For "Rain" generated emails, customers may opt out of them by emailing sales@diveunderwaterworld.com and requesting they be removed from the email list. 

Child Privacy Policy
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose PII about visitors under the age of 18. If you are a parent or guardian of a minor under the age of 18 and believe that they have disclosed PII to us, please contact us immediately and we will delete the minors complete customer record. If the minor has purchased life support equipment, Underwater World may elect to create a customer record for the parent or guardian and merge the history of the minor to that parent. This will ensure that the history of the product is tracked while still deleting the PII or the minor. 


Cookies
When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to diveunderwaterworld.com. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. You may elect to erase cookies in your browser after visiting diveunderwaterworld.com.